FAQ

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Explore Our Frequently Asked Questions Section

Dive in, and let us guide you through any uncertainties you may have. If you can't find what you're looking for, feel free to reach out – our dedicated support team is here to assist you on your journey. Your satisfaction is our priority, and we're committed to ensuring you have all the information you need at your fingertips.

What is a domain?
A domain is the name of your website, eg. www.webpartner.co.za.

What if I already have a domain?
We can either transfer the domain to us, as hosting is included, but should you prefer to stay with your current service provider, we can point the domain to our server.

What is domain pointing?
Domain pointing simply refers to the domain name remaining where it’s registered, but implementing a few DNS changes so the domain displays on the new server where we’ve designed the website once it’s live.

What’s the difference between a .co.za and a .com?
.com is generally defined as the global (international) domain extension (tld), while .co.za is the local (South African) extension (tld). .co.za is included in our Monthly Web Design Packages

Where should my website be hosted?
We will host your site, it is included in the monthly retainer.

How long does it take to design my website?
From the date that we receive all the content for your project, the turnaround time is 5-7 working days.

I don’t have proper content for the site’s design, what should I do?
We offer content writing at a reasonable rate. Our in-house content writer will guide you through the process.

Can we choose from different templates?
Every website is custom designed, we recommend that you send us links to designs, layouts and colour schemes you like, as these can be used as a guide when we design your website.

Does it include a logo as well?
No, logo design is not included. We have a graphic design department that can design an Awesome Logo for you. See our logo design packages here www.logodesigncompany.co.za

Do you design in WordPress?
Yes, our core platforms are WordPress and Joomla. WordPress has come a long way in not only offering a robust platform, with awesome design tools, but their security is of the highest standard.

Will I have access to the website?
Yes, however, should you break the site, we cannot take responsibility for the website being down. We will only be able to restore the website to a backed up date of when the website was still in working condition.

What if I need changes/updates to the website?
Our packages include 1-hour maintenance per month, so just send us your updates and we will attend to it asap. Generally our turnaround time for updates is 1 – 2 business days

What do you need to start?
About us information, All relevant images, Breakdown of the products or services you offer, Contact information, Where you offer your services; locally, provincially or nationally, Company logo

What happens if I want to cancel?
You can cancel at any time, we only require a 30-day notice period. After the 30 day period, the website and emails will be deactivated.

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